Refund Policy

Short version: you pay for work that has actually been done, and anything you've paid beyond that is refunded. Details per service are below.

Bot Rescue

No fix, no fee. If I can't get your bot working again, the full payment is refunded.

Bot Blueprint

Fully refunded if you cancel before the call. After the written spec is delivered it isn't refundable, but the full amount is credited if you order the build within 30 days.

Custom builds

• If you cancel before the build starts, the deposit is refunded in full.
• If you cancel during the build, you pay for the work done so far and the rest of the deposit is refunded.
• If the delivery doesn't meet the agreed acceptance checklist and I can't fix it within a reasonable number of attempts, payments for the failed part are refunded.

Care plans

Cancel any time: reply to a Care invoice email, or email hello@creatediscordbot.com or use the brief form. The plan ends at the end of the month you've paid for. Partial months aren't refunded. If the bot was down for a long period because of something within my control, tell me and I'll credit that month.

Consumers in the EU

If you buy as a private person in the EU, you have a 14-day right of withdrawal from the day you accept a quote. Work only starts within those 14 days if you expressly ask me to start and confirm in writing that you lose the right of withdrawal once the service has been fully delivered. If you then withdraw, you pay for the work done up to that point and the rest is refunded. To withdraw, send a clear statement through the contact form (you can use the EU model withdrawal form, but you don't have to). Refunds for a withdrawal are made within 14 days.

How to ask for a refund

Please email hello@creatediscordbot.com or use the brief form before disputing a card payment. Refunds go back to the original payment method, normally within 10 business days.